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Information

  • Frequently Asked Questions

    Q1.
    I entered my ID and password, but cannnot login. Why?

    One of the possible reasons for this happening is that your email address or password or both are typed in full-width characters.
    Please type all information in half-width characters.
    Another possible reason is that incorrect information may be contained with the address and password you entered.
    Please check again the information entered (including full- and half-width characters).

    Q2.
    I cannot receive email from minä perhonen.

    Our email may have been rejected from your emailbox or sent to your spam folder, identified as spam email by the security system.
    In that case, please set our email address(info@mina-perhonen.jp) as acceptable address.
    Also, if your email box is full, you cannot receive new emails. Please check if there is enough space.
    When your order appears as "Order confirmed" on your page, your order is completed.

    Q3.
    Is it possible to register without making orders?

    You can make registration without making orders.
    Please click cart mark on the top right side of the page, and move to "Sign in / Register" → "Create new account?" → "Registration".

    Q4.
    I cannot register my email address. How can I do it?

    When registering your email address, if the message "Either your email address is unrecognizable or already registered." appears, it means that
    the address you entered is either unrecognizable, invalid, or already registered.
    Registration with a different email address will be required.
    Also, if you receive a message stating "there is an error in your information" when you are adding a new email address, it means that
    the email address you entered is either unrecognizable, invalid, or already registered.
    Please review the information you typed and resubmit or, if necessary, enter another email address.
    【One of the examples of email an address you cannot register】
    *There is a dot just before @mark or at the head of email address.
    *There is a double dot before @mark.
    *Contains different symbol (not half-width alphabets and numbers).

    Q5.
    I want to change my account information.

    After signing in, please change your information from your page, "Changing your account information".
    Here you can change your account information and password.

    Q6.
    I want to close my account.

    After signing in, please carry out procedures of deleting account information.

    Q7.
    I haven’t received my ticket for events yet.

    We do not send tickets for our events.
    You will be asked your order number and name on the day at the event site.

    Q8.
    When will the delivery of my order be?

    We dispatch items within 5 business days of your order confirmation (if you choose payment as bank transfer, after your payment confirmation).
    The items with different shipping dates can be checked in each product page.
    The orders received after 18:00 will be confirmed next day, and the orders received on Sundays after 18:00 will be confirmed next Tuesday.

    Q9.
    Can I cancel my order?

    If you want to cancel your order, please contact us at information desk (with your order number and name) within 24 hours of your order.
    After checking your content of order, we will complete your order cancellation.
    There are products such as interior fabrics or preorder items, which cancellation cannot be accepted.
    Depending on when you make contact with us, there are also cases that the items are already in the process of shipping.
    The shipping fee of ¥660 (the fee of which we sent you the items) and in the case of COD, shipping fee of ¥660 + return shipping cost are the responsibility of purchasers.

    Q10.
    Can I cancel my order individually?

    We accept cancellation of individual orders.
    Please contact us at information desk with details of your order (order number, name and purchase item) within 24 hours of your order.
    After checking your content of order, we will complete your order cancellation.
    There are products such as interior fabrics or preorder items, which cancellation cannot be accepted.
    Depending on when you make contact with us, there are also cases that the items are already in the process of shipping.
    The shipping fee of ¥660 (the fee of which we sent you the items) and in the case of COD, shipping fee of ¥660 + return shipping cost are the responsibility of purchasers.

    Q11.
    I want to change my order.

    We accept changing color, size and quantity of the item after purchasing.
    Please contact us at information desk (with your order number, name and purchase items) within 24 hours of your order,
    so that we can check if your preferred items are available or not.
    We do not accept changing to other items with different price or method of payment. In that case, please order again as a new order.
    Depending on when you make contact with us, there are also cases that the items are already in the process of shipping.
    The shipping fee of ¥660 (the fee of which we sent you the items) and in the case of COD, shipping fee of ¥660 + return shipping cost are the responsibility of purchasers.

    Q12.
    I want to change my delivery date.

    The delivery date can be changed.
    Please contact us at information desk (with your order number, name and preferred delivery date and time) within 24 hours of the order.
    The possible delivery date varies from which payment method you choose. We will contact you again after checking the possible delivery date.
    We may not be able to change the delivery date due to the delivery condition.
    Depending on when you make contact with us, there are also cases that the items are already in the process of shipping.
    After shipping from us, you can also contact directly with Yamato Transport(Toll free in English:0120-17-9625)to change the delivery date.

    Q13.
    I want to change my delivery destination.

    We accept changing delivery destination after order.
    Please contact us at information desk (with your order number, name and new address) within 24 hours of the order.
    Depending on when you make contact with us, there are also cases that the items are already in the process of shipping.
    If the parcels are already in the process of shipping and need to be sent back to us, please note that the shipping fee of ¥660 will be responsible of purchasers.
    If you choose the payment method of COD, we cannot change the delivery address after shipping. In that case, the parcel must be sent back to us once, in order to change the destination.
    Please note that the shipping fee of ¥660 + return shipping cost will be responsible of purchasers.
    After shipping from us,(if you choose credit card or bank transfer as payment method) you can also contact directly with Yamato Transport(Toll free in English:0120-17-9625)to change the delivery destination.

    Q14.
    Is it possible to combine multiple orders into the same parcel?

    We can combine multiple orders together and deliver at the same time.
    Please contact us at information desk (with your order number and name).
    We will contact you after confirming the shipping status of your parcel.
    Depending on when you make contact with us, there are also cases that the items are already in the process of shipping.
    We may not accept combining multiple orders due to the delivery situation.
    For the customers who choose bank transfer as payment method, please wait to deposit payment amount until we contact you to announce about it.

    Q15.
    I will not be able to receive my purchase items. What will happen? 

    As a general rule, your parcels will be held at the Yamato Sales Office for up to one week after shipping from us.
    The parcels will be sent back to us after certain period. In that case, please contact us at information desk within the valid period.
    If the parcels will be sent back to us, please note that the shipping fee of ¥660 and in the case of COD, shipping fee of ¥660 + return shipping cost is responsibility of purchasers.

    Q16.
    Can you issue receipt for my payment?

    We issue receipt for your payment.
    When ordering receipt, please note the address and description of the receipt in remarks column. If the description is not specified, we will prepare it as "In payment for commodities".
    If your payment method is credit card, please use credit card statement sent from card company.
    When you need another receipt from us, we will write that the payment is already completed with credit card.
    If you pay with cash on delivery, please use the receipt from Yamato Transfer on the package invoice.
    Please send us the receipt from Yamato Transfer on the package invoice, if you need it in another form. The receipt will be issued after receiving the invoice from Yamato transfer.
    In that case, please note that you will have to pay an extra postage fee of ¥84.

    Q17.
    Will the invoice or documents with prices of the order be shipped with the order items?

    If the purchaser and recipient is the same, the invoice will be sent together with your purchase items.
    If the purchaser and recipient is different, we will not include invoice and documents which may specify the price.

    Q18.
    Do you have cards to write messages?

    We have "sana card (https://www.mina-perhonen.jp/online_store/SP0042_74)", which is suitable for sending messages (¥250 + tax).

    Q19.
    Is it possible to combine my message card with the order items?

    We can ship your message card with your purchase items.
    If you want to send your card together with the purchase items, please write in remarks column of your order.
    After confirming your order, we will inform you the address which we want you to send the card to.
    After receiving your card, we will dispatch your parcel within 5 business days.

    Q20.
    Can you repair the items of minä perhonen?

    Please consult with staffs at information desk or our directly managed stores.
    Let us know the details of the condition of the items. We will take care of your items in the store.
    The staff in charge of repair will check them and inform whether the items are available to be repaired.
    If it is possible to repair, we will inform you the estimated payment amount and approve your request.

  • How to order

    You are very welcome to purchase items on the page of minä perhonen Online Store from anytime 24 hours, anywhere. In order to make an order for your desired item, you will be asked to choose the category of color, size and quantity and add it in your cart. When your desired item appears unavailable, you cannot choose color or size of the item on the page. We will check inventories of our directly managed stores. If we find your item, we will reserve it for you and receive order through email. Please do not hesitate to contact us at information desk.

    *PLEASE NOTE...
    Even if you added items into your cart your order is not yet completed.
    Items that sell out before completion of order cannot be purchased. This may happen when customer traffic to our Online Store is extremely busy at the time you are placing your order and the item is purchased by the customer before you.

  • Payment

    1. Cash on delivery

      Cash on delivery is limited to orders within Japan. Unavailable with overseas orders.
      We use Yamato Transport TA-Q-BIN Collect Service. Extra fee will be charged to the customers per delivery.

      The fee is as follows, depending on grand total of the order.
      Grand total is less than ¥10,000... ¥330
      ¥10,000 or more and less than ¥30,000 ...¥440
      ¥30,000 or more and less than ¥100,000 ... ¥660
      ¥100,000 or more and less than ¥300,000 ... ¥1,100

    2. Bank transfer

      Bank transfer is limited to orders within Japan. Unavailable with overseas orders.
      After payment confirmation, if the delivery date and time is not appointed, the item will be dispatched within 5 business days of the order. If we cannot confirm your payment within 7 business days of order, we will contact you through email. Please note that if you do not reply to our email or the payment is not completed after the contact, we will cancel your order within 10 days of your order.

      Transfer destination:
      MUFG Bank (Mitsubishi UFJ Bank), LTD. Meguro Ekimae Branch (branch code:104)
      Ordinary Deposit Saving Account
      Account No. 0096069
      Name of account holder: Kabushikigaisha Mina

      *If the name of your order and the name of payment transfer is different, your deposit is unable to be confirmed. Please make sure that the name of order and transfer is same, and if not, please contact us at information desk to let us know about it.

    3. Credit card

      The following cards are available: VISA, MASTER, JCB, AMERICAN EXPRESS and DINERS. The account holder of the card must be the customer yourself.
      To prevent from unauthorized use, we introduce security codes and 3D secure identity authentication. We may also check to verify the identity of the card user after the order confirmation. In that case, please note that we may have to hold the shipping of your order items until the verification finishes.

      Bonus payments are available for the following periods:
      Summer from 16th of December to 15th of June
      Winter from 16th of July to 15th of November

  • Delivery

    It is our policy to ship your order within 5 business days if you choose either "cash on delivery" or "credit card" as a payment method.
    If you choose "bank transfer", we will dispatch your order within 5 business days of receiving payment confirmation. Please contact us if you do not receive your order items within 10 days after placing your order or completing your payment.

    Shipping carrier: Yamato Transport Co.,Ltd.

    Please note that the shipping carrier cannot be assigned by customers.
    Shipping fee: The fee is free of charge for orders above ¥5,000. If you assigned two or more delivery address for a single order, the shipping fee of one address is free. If the grand total of your purchase items is below ¥5,000, we will deliver it with ¥660 nationwide.
    The COD fee depends on grand total of the order.
    Grand total is less than ¥10,000 ... ¥330
    ¥10,000 or more and less than ¥30,000 ... ¥440
    ¥30,000 or more and less than ¥100,000 ... ¥660
    ¥100,000 or more and less than ¥300,000 ... ¥1100

    Delivery designated date and time
    You may specify the delivery date and time of your order at the same time of your purchase (You can designate date after 5 to 7 days after the order confirmation). Pending no delay due to traffic conditions, we will deliver your purchase items at the designated time.
    We will send you an email notice of delivery once your item is shipped.

  • Preorder

    • We take orders of preorder items within a certain period of time.
    • Preorder items and the items which are sold currently at our Online Store cannot be ordered together due to the difference of different inventory stocking dates.
    • Please note that the actual specifications, retouch and size may partly be changed.
    • Since the arrival period of items varies, please check the scheduled release dates of each items before making preorders.
    • *Due to various circumstances, the arrival period of items may change.
      *The arrival period of items may vary and give or take a few days with over the counter sale.

    Returns of preorder items and cancellations

    • We do not accept cancellations or returns after the preorder confirmation.
    • If there are returns or cancellations due to the convenience of customers, such as refusal of receiving the items or unable to contact and the items cannot be received by the customers, please note that we will not be able to receive an order for future preorders.

    Payment of preorders

    • The payment of preorder items must be completed only by credit card or bank transfer. Cash on delivery is not available.
    • *Credit card: If you choose credit card as payment method, the date of preorder confirmation is the payment date.
      *Bank transfer: Please transfer within 7 days of the preorder confirmation. If no transfer confirmed after 7 days, the order will be cancelled.

    Delivery of preorder items

    • When the items arrive at Online Store, we will contact you. The items will be dispatched within 7 business days. If there are items you ordered which the arrival date will be in the near future, we may deliver them together.
    • *Delivery date and time cannot be arranged by the customers.
      *If you preorder two or more, we will ship from what is already available.
      *The delivery date may vary and give or take a few days compared with other customers due to the arrival of items and order turns.

    Changing delivery destinations

    • If you want to change your delivery destinations, please email us at information desk with the categories of information below.
      • ・Your name
      • ・Telephone number
      • ・Order number
      • ・New address

      Contact us at: info@mina-perhonen.jp

  • Returns and exchanges

    If you have request of returns or exchanges, please contact us at information desk within 7 business days of receiving the items, with the reasons of returns or exchanges. We will contact you back and inform the way of responding.

    • If the reason is our flaw such as error of quantity, error of product or defective product (defacement, damage) etc, we will bear the cost of shipping fee from the customer to us and the re-shipping fee from us to the customer.
    • If it is a case of customer convenience such as changing size or discrepancy in image etc, the shipping fee (for return and also the outward from us to the customer) is the responsible of purchasers.

    Please return us the product tags and other accessories which were sent to you together with the purchase items. Exchange requests can be accepted only when we have alternative items available.

    When situations below, returns and exchanges cannot be accepted.

    • ・The reason of defacement or damage is from the customers
    • ・More than 7 business days have passed since the product arrived to customer without any contact to us
    • ・The purchase item is interior fabrics
    • *We cut interior fabrics according to the needs of each customer. Therefore we cannot accept cancellations and changes, when the reason is convenience of customers, such as discrepancy in images or order mistakes.
  • Size

    The item size of minä perhonen is based on the body size of what is written below. Please check it as a standard for size.

    Women

    • Size 36 (chest 81cm-85cm / waist 61cm-65cm / hip 86cm-90cm)
    • Size 38 (chest 84cm-89cm / waist 64cm-69cm / hip 89cm-94cm)

    Kids

    Notation of the size is written in the unit of centimeters. Age of months and years is written as a standard for sizes.

    • 50cm (0-)
    • 60cm (2 months-)
    • 70cm (5 months-)
    • 80cm (12 months-)
    • 90cm (2 years-)
    • 100cm (3 years-)
    • 110cm (4 years-)
    • 120cm (5 years-)
    • 130cm (8 years-)

    The size of each items are based on following notation. The size may be set depending on the design of clothes.
    If you are uncertain about your own size, please contact us through email.

    <Women>

    1. Length (tops, dresses, cut and sews, knits): from center of neck line of back body to hem
    2. Length (skirts): from center of front body to hem
    3. Shoulder width (tops and dresses): from left shoulder through ★ sign to right shoulder
    4. Shoulder width (cut and sews, knits): straight line of cutting edge of left shoulder to right shoulder
    5. Bust (tops and dresses): surrounding of left and right armpits
    6. Width: straight line from cutting edge of left and right armpits
    7. Sleeve length: straight line from cutting edge of shoulder and lower sleeve edge
    8. Shoulder and arm length: from ★ sign through cutting edge of shoulder to lower sleeve edge
    9. Inseam: line along inner seam to hem
    10. Total length: along inner seam of armpit to hem
    11. Hip: surrounding of waist about 15cm below the waist (*measurement points varies item to item)
    12. Waist

    ウィメンズ

    <Kids, Baby>

    1. Length (tops, dresses): from ★ sign of back body to hem
    2. Length (skirts): from upper center of back body to the hem
    3. Chest: surrounding of left and right armpits
    4. Sleeve length: straight line from cutting edge of shoulder and lower sleeve edge
    5. Shoulder and arm length: from ★ sign through cutting edge of shoulder to lower sleeve edge
    6. Inseam: from center of cross on the hip to hem along inner seam
    7. Total length: along inner seam of armpit to hem
    8. Total rise: rise of back body (to center of neck line)
    9. Shoulder width: straight line of cutting edge from left shoulder to right shoulder
    10. Waist circumference

    キッズ・ベビー

  • Gift wrapping

    Gift wrapping is available for ¥550. The image is shown in a photo below.

    *For some items, such as interior fabrics or books, gift wrapping is not available.
    *Wrapping materials and methods cannot be chosen by customers.

    ギフト

  • Mizuhiki decoration

    Mizuhiki decoration is a traditional decoration made from strips of washi (Japanese paper). It is perfect for celebrations such as marriage or childbirth, red and white Mizuhiki with decoration paper (noshi) of "choucho" printed. One Mizuhiki is available for ¥110.

    If you want to add it, please choose "YES" in Mizuhiki decoration when you make an order, and enter the desired remarks in remarks column of your order (available only in Japanese). We also accept printing names on the decoration paper (noshi) in Japanese. Therefore if you wish to do so, please enter your information such as sender (your name or joint signature, etc) in remarks column of your order in Japanese.

    *PLEASE NOTE...
    We can only print Japanese on decoration paper.
    eg) Content of celebration: 内祝 (Uchi-iwai, marriage)・Name: 佐藤 (Sato)
    *We do not have Noshi-paper in paper roll type.

    水引

    Chou musubi (butterfly knot): For celebrations that one wish to be repeated (birth, entry to school, celebrations, etc)
    Awaji musubi (awaji knot): For celebrations that one would not wish to be repeated (marriage, celebration of recovery, etc)

  • Repair after purchase

    We repair all items from minä perhonen so that you can use them for a long time.
    If you have any troubles concerning the items such as seam becoming loose, torning, trouble of dying, etc, please consult us at our information desk.

  • Overseas delivery

    In principal, our delivering service is provided only domestically in Japan.
    In the case not having address in Japan, we recommend you to use forwarding service.
    Please note that the item is subject to consumption tax in Japan when delivered domestically.
    If you have any questions concerning delivery, please contact us at information desk.

  • Conditions of use

    For a safer and more pleasant experience, minä perhonen recommends that you view this website in one of the following OS and browsers.

    OS:
    Windows Vista
    Windows 7
    Mac OSX 10.5 or higher

    Browsers:
    Latest Google Chrome
    Firefox 4 or higher
    Safari 4 or higher
    Internet Explorer 8 or higher

  • Privacy policy

    Handling of personal information

    According to the rules below, Mina Co.,Ltd is committed to protecting your privacy.

    We will only process your personal data, such as your name, address, telephone number and email address, for the following purposes. Handling and fulfilling your orders and dealing with your inquiries, or sending information from our company.
    We will not disclose or provide your personal information to the third parties except the cases below:

    • ・When we have consent of the customers beforehand
    • ・Disclosure is required by law or or other state institutions
    • ・When we rationally decide that it is necessary in order to protect rights, property and security for Mina Co.,Ltd or the third party
  • Specified commercial transaction act

    Distributor:
    Mina Co., Ltd
    Chief administrator of sales:
    Fumiko Nambu
    Location:
    3F 3-1-15, Shirokane Minato-ku Tokyo
    Contact:
    Tel +81 3 5793 3700
    Email info@mina-perhonen.jp
    Product prices:
    Price are listed individually.
    Please refer to the individual product page for details.
    Additional charges:
    Consumption tax, Shipping and handling fee, Cash on delivery fee
    The amount of COD fee depend on the amount of you purchased.
    Grand total is less than ¥10,000 ... ¥330
    ¥10,000 or more and less than ¥30,000 ... ¥440
    ¥30,000 or more and less than ¥100,000 ... ¥660
    ¥100,000 or more and less than ¥300,000 ... ¥1,100
    Payment method:
    Credit card, Bank transfer, Cash on delivery
    Deadline for payment:
    7 business days after order confirmation
    Period for shipping:
    If you choose cash on delivery or credit card, we will dispatch your purchase product within 5 business days of order.
    If you choose bank transfer, we will dispatch your purchase product within 5 business days of your payment.
    Shipping carrier:
    Yamato Transport Ltd.
    Shipping fee:
    The fee is free of charge for orders above ¥5,000 (If below ¥5,000, the fee is ¥660 nationwide)
    Returns and exchanges:

    Request of returns and exchanges must be reported to our information desk within 7 business days of the arrival date of items to customers. Please tell us the reason for returns or exchanges. We will contact you back to inform the way of responding. If the reason is our flaw, such as error of quantity, error of product or defective product (defacement, damage) etc, we will bear the cost of shipping fee from the customer to us and the re-shipping fee from us to the customer. If it is a case of customer convenience such as changing size or image discrepancy etc, the shipping fee (for return and also outward from us to the customer) is the responsible of purchasers.

    When situations below, returns and exchanges cannot be accepted.

    • ・The reason of defacement or damage is customer convenience
    • ・The item is bought by customer mistakes
    • ・The item is already used by customer
    • ・The item is not purchased in our store
    • ・More than 7 days have passed since the arrival of the item to the customer without any contact to us

    Return address

    3F 3-1-15 Shirokane, Minato-ku, Tokyo
    108-0072 Japan
    minä perhonen Online Store
    Tel +81 3 5793 3700

  • Information desk

    We respond to various requests including order of items in our Online Store and other inquiries through email. Please do not hesitate to contact us as your nearest store customer care specialists, when you want to repair the items you purchased in our store, searching gifts for the people close to you, or looking for our items in your memory in the past, etc. We are all looking forward to contacting you.

  • About resale

    minä perhonen is committed to developing the freshest ideas for our valued customers using the best materials and technologies. Our goal is to do all of this at appropriate prices to help you, live and enjoy your lives to the fullest with our products.

    We are deeply saddened, therefore, when we continue to discover that more and more of our products meant for you have been found being resold at unauthorized venues with higher markups. This was never our intent for this to happen and we ask for your understanding in this situation. We do not condone these resales and derailing by others of our attempts to deliver our best efforts to you for your personal enjoyment. You, our valued customers, are our priority.

    We will continue in our mission to provide you, Our Friends and Neighbors, with our best efforts and products.
    Wishing our products to be drawn on your own life, not for resale.

    minä perhonen